Impressing The Wife

Dear Mr Robinson, I write to inform you how impressed my wife and I were with the service your company afforded us, when I telephoned you about our blocked drain. To receive such a prompt reply on a Saturday morning and the promise that your operative would attend at 1pm – “or possibly ten minutes…

Pleasant Man on The Phone

t would appear that I was the ‘very pleasant man on the telephone’ in the following email I received from a customer this evening: On account of the torrential rain, we had a serious problem with drain blockage resulting in raw sewage at the back of the house. The level was so high there was…

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