Impressing The Wife
Dear Mr Robinson,
I write to inform you how impressed my wife and I were with the service your company afforded us, when I telephoned you about our blocked drain.
To receive such a prompt reply on a Saturday morning and the promise that your operative would attend at 1pm – “or possibly ten minutes earlier” – only a couple of hours after my call was service indeed.
In fact, your workman, “Jim”, arrived at 12.50 and within five minutes had released the drain. He ran tests to ensure that it was cleared and detected a noise which my wife had noticed for some time. He explained that this was an airlock somewhere else and then spent considerable time working on two other areas where we had been completely unaware of any problems.
Eventually, he ejected to large, solid balls of fat from another pipe and demonstrated that our whole system was now in perfect order.
Had it not been for the thorough and painstaking approach of Jim, we would have had another blockage ever-worsening without our knowledge.
Throughout his visit, he was most pleasant and not bothered by my questioning him out of interest in his work.
Finally, when he completed the work the price charged was exactly what I had been quoted when I telephoned to make the appointment, even though I think Jim did more work than I would have expected.
You are now in our ‘little book’ of reliable tradesmen and we shall certainly recommend you to all our associates.
Thank you very much indeed.